Terms and conditions

1. Detailed description of goods and/or services

Culture Lab is a business in the kombucha industry that sells bottled kombucha.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days, and delivery confirmed by way of e-mail notification order number with our delivery partner.

3. Export restriction 

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Culture Lab is subject to availability. In cases of unavailability, Culture Lab will refund the client in full within 30 days. The cancellation of orders by the client will attract a 10% administration fee.

(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Customer Privacy policy

Culture Lab shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted

Payment may be made via Visa and MasterCard.

7. Card acquiring and security

Card transactions will be acquired for Culture Lab via YOCO (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. YOCO uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the website. Users may go to www.yoco.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Culture Lab separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.yoco.co.za

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

South African Rand (ZAR).

10. Responsibility

Culture Lab takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Culture Lab chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Culture Lab may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Culture Lab close corporation, based in South Africa trading as

Culture Lab and with registration number 2017/479068/07  and Director(s)

-Herman Jacques van Zyl

-Amy van Zyl

14. Culture Lab contact details

Company Physical Address:

1 Compass Close, Marina Da Gama, Cape Town, 7945

Email: hello@culturelab.co.za  Telephone: +(27) 828-521-443

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